Wireless is switched off for either 2.4GHz or 5GHZ bands or both. 31-05-2020 If you do notice these drops becoming more frequent please get back in touch and we can go from there. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Wait a couple of minutes for the Power light to glow blue. It has been hard to convince them it is not my issue. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. The light will turn steady blue when your Hub is ready. If this isn't the case the first thing to try is restarting your hub. Sorry to hear you can't connect to the internet. When you first plug in your hub, it'll take about four minutes to synchronise. BT have an engineer due to attend in around 3 weeks time. The light will turn blue when your Hub is ready. on Does it announce your correct no. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Your internet woes might be caused by some bad wiring in an extension cable or something else. Give it a couple of minutes and try again. Ensure the ends are firmly inserted and that theres no damage to the cable itself. I happened to also have a new Hub ordered on this account a few weeks ago. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. First, try resetting your router to its default settings. Check all of your cables are plugged in correctly. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. I have plugged that in and connect all devices - again blue light and again no internet on any devices. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Give it a minute or two to connect. You can switch it on via the Hub Manager. Press the Restart button on the back of your Hub. Thanks, on No light means that it's connected successfully. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 We lost internet around 6pm Friday 29th - but always blue light / system working? At first devices did not seem to be working. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Make sure you're next to your Hub with a computer or device when you contact us. Using the Power button, turn your Hub off and then on again. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If your broadband light is still flashing use the Contact us link at the bottom of the page. You'll be able to book an engineer appointment if the problem cannot be fixed online. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. EE Limited. Select your hub from the options below to see what they mean. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Parkes94, newportpaul. Your Hub is connecting to another wireless device using WPS. Turns out I had no engineer booked (lucky I did not wait three weeks). The "Ready" light: This should be on 24/7. As an aside I rang connections PM today. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Hope this helps you. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. The BT Home Hub 5 is capable of dual AC Wi-Fi. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Check the broadband cable. - also how do I switch it off? There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Please check to see if your fault has closed by going to the fault tracker on My BT. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Trying to work out your BT hub orange light from your BT hub green light? Any joy? If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? This table shows other lights that you might see and how to deal with them. Ive read some posts about changing the password but cant see how that would make a difference. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. If there's still no light. Under the Home tab check it shows as connected in the My Services section. 19h00. Re: Light on router is blue but no internet connection! Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. On Monday no lights on the Openreach modem were on. - edited Any ideas what might be wrong - I really need internet (not for fun and entertainment). Choose ' Open 'No Connection' help ' under 'No service'. Open your web browser and visit http://btbusinesshub.home/. When you purchase through links in our articles, we may earn a small commission. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. The power is off or the lights have been turned off using the Hub Manager. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Your device is connecting to the mobile network. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Weve listed some expert tips to help you fix the problem quickly. Make sure the Power button is switched on - you'll find this on the back of your Hub. Check your ADSL filters are plugged in correctly to your phone sockets. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. I have reset hub etc - still no internet. Need to know more about your BT hub lights in general? Broadband light is blue, but I can't connect to the internet. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Turn it off and then on and try again. 1:55 PM. One of the most effective tricks is the easiest. You should receive updates from DPD. At the end it will raise a fault for you. I would now say 99.9% this was an external issue / no faults inside the property. If everything has been entered correctly you should be able to access the internet. Connect a device to your Hub using a cable or wi-fi. 03-06-2021 If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. switch it back on again via the Hub Manager. This is my personal Community Forum account to help out around these parts while I'm at home. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 30-05-2020 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Business Smart Hub 2 Business Smart Hub 1 Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? 2022 Your device cannot connect. Restart your device, and if the light is still red, contact us. If this doesn't work check the status of the lights (see below). All the lights will flash and turn blue. On the Plusnet hub it says 'connected'. My workaround has been to manually enter DNS settings on each device. Check you can make a phone call and that there's no noise on the line. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . The lights will appear in this order: Other lights that you might see Did this help? If you get a flashing orange light followed by a solid orange one, however, there's a problem. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. All still working ok. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Hub is attempting to connect to a device via WPS. Now for PAIRING, Open G Hub Application, go . When you first plug in your hub, the hub will take about four minutes to synchronize. This doesn't affect our editorial independence. I don't know what the 01733 fault was or when is started. If it's still red your Hub might be faulty. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Hi, Ive just had the same issues tonight. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) And if you're using a filter, check that's plugged incorrectly too. Which router, BrightBox 1 or 2 or . Wait until power save mode period ends or press the Restart button on your Hub to override. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. steps to setup CloudFlare DNS on iPhone or iPad. The pink light has other reasons for flashing. Go to http://192.168.1.254/ in your web browser. Open a web browser and follow the on-screen help wizard to get connected. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. The test socket is your main socket. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . If it's flashing red, you didn't connect. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. The light will turn steady blue when your Hub is ready. And the Mini Hub will also work over a 3G signal. Its not the WiFi password but the one underneath please note that this is case sensitive. Flashing red and blue: The router is connecting to a device via WPS. Hmm. BT Business Hubs: Help and guides for your model. 1:43 PM Your device can't connect to the mobile network. Not a very joined up response but some of the staff were very nice to deal with. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. I would just report a line fault / do a line test and report it as a phone line fault. Ask questions and share tips with other people 24 hours a day. 23h09, on Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. 01-06-2020 There may be a problem with your computer and/or its connection to the Hub. So I am going to assume it is that one. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Check if the broadband cable (grey ends) is plugged incorrectly. Step 4: Scroll down until you see the section called Configure DNS. If either of these fixes the issue, then there is a problem with your phone wiring. Look for a tab that says disconnect and click on it. 16h24. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. A blue light means the hub is working fine. Using the Power button, turn your Hub off and then on again. I have connected to master socket but this makes no difference. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Fibre customers might have an Openreach modem installed. If you haven't I would expect it to go live by midnight tonight. My router has a blue light but can't get any internet on pc or mobile. I happened to have a new hub which I installed (BT registered). You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Check the broadband lights status section in this table. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Don't forget to check your microfilter if you have one. Try moving Hybrid Connect. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Wait for at least three minutes for it to turn blue. I have this exact problem. A red light means there is a problem somewhere. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Your device has a strong mobile signal (two or three bars are good). These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Broadband light is flashing orange then pink/purple. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Tech Advisor helps you find your tech sweet spot. 30-05-2020 Click on broadband and a page that says internet connection configuration should open. Check the power supply and that your Hub is turned on. Simply touch the power button to wake it back up. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. He also covers smart home tech, mesh Wi-Fi and electric bikes. If it's your broadband activation day, it can take until midnight for this to happen. 01-06-2020 If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. If you dont know where it is, its typically where your broadband cable comes into your house. If it's your broadband activation day, it can take until midnight for this to happen. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Dont have a different device to try?

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