Privacy Policy. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Sorry but that's how it is. Another way you might reach the company is by sending them an email. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. DoNotPay records the details of your purchase to boost your chances of winning the refund. I made an error when I listed my tickets for sale. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. The company prides itself on being a Fan-to-Fan service. Customer service all the way to your seat, 2000-2022 StubHub. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. I have been dealing with Stubhub . StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Everything you could want out of a customer service rep. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. It says it right in the email of the RESPONSE REQUIRED email. For example, on the sale of a $100 ticket, the buyer would pay $110. and our I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Unsubscribe easily. The cancelled ticket resulted in a charge of $680. Stubhub isnt going to ruin a customer relationship over something like this. Check out the table below to see the best alternatives to StubHub. Check your multitude of notes! The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. We value your privacy. 2 Likes Reply. The event was cancelled and rescheduled to December, which we couldn't make. It was absolutely terrifying. Find more information about authorization holds. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Everyday: 5:00 AM - 9:00 PM Pacific time. I sent tickets to the user name & email address provided by StubHub. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Sells Music & Sports Tickets. They cost $4,970 (4,100). Combined with viagogo, we now span 90+ countries around the world. StubHub contacted me and told me I needed to get scan reports from the . Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. StubHub: $128 - $155. Portugal. I never saw a refund nor a refund receipt. . Removed the Apple ID. Bite the bullet , pay the penalty, move on. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! And let's face it, that's the most important part. The clause is designed to protect both buyers and sellers. We never received our tickets. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. MAB, they definitely charged him that. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Lindsay is the author of this solution article. Go to 'My tickets' then Orders in each one to see if you bought tickets. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Shame on StubHub for conducting their business this way. The process is clunky and very frustrating. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Is there a way out of this. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Please do not send original documents as we cannot take responsibility for them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. I contacted Stubhub at least 6-7 times. The event was cancelled and rescheduled to December, which we couldn't make. Cancelling a sale is a Very Expensive proposition. No. No. Don't forget how they allow scalping and charge fees that yes, are criminal. They did within a few hours. Sellers can cancel most unfulfilled sales at a cost. Privacy Policy. Unfortunately, you're out of luck since you had the dreaded double-sale. and our It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. To them, comparable means not even close! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Any com. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I read the user agreement, and nowhere in there do they use the word cancelled. All Rights Reserved. told me to repost them on StubHub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Check your recording. . Fan rewards: Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. It's automatic when you cancel now. 05-07-2021 07:39 PM 0 Reply Lesson learned and next time don't list on multiple sites. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . This is not StubHubs fault. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Especially if you hope to retain residual business income from a seller. They are only offering vouchers for future use instead of a cash refund. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Huh! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. This means that out of my $495 sale, I only get $145 back. The cancelled ticket resulted in a charge of $680. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Go to 'My tickets' then Orders in each one to see if you bought tickets. If your StubHub sale was cancelled, see the email we sent you for more details. About an hour after I posted the tickets, I got a phone call from StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. That stinks. Okay. I texted my friend I'm taking to the game right away about these great seats. Was this answer helpful? They cost $4,970 (4,100). Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Lets dive into it right away. I was more than communicative. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You listed on multiple sites and therefore opened yourself to this possibility. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I informed them that I was only selling tickets tonight one of the event. StubHub clearly does not! On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Customer service all the way to your seat, 2000-2022 StubHub. How do I know I can trust these reviews about StubHub? Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Theyre now telling me i will be charged 100% of the ticket price! Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Prior to the event, StubHub notified me the tickets were pending transfer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Receive a full refund of your purchase 2. Yes No Still Need Help? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stub Hub already has the original purchase amount! I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Eventually he said he is doing me a favor and got the $282 waived. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I asked them to help me transfer my tickets since I want to sell them. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Use of this website signifies your agreement to our. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Sorry we couldn't be helpful. All this is described in their TOCs. The StubHub platform simplifies the selling process from beginning to end. Lindsay is the author of this solution article. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. If you feel like StubHub cheated you, you could take action against them.

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