Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. 15. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. 7. ADDITIONAL CASES INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL SHALL NOT BE FILED IN ARBITRATION UNTIL THE FIRST TEN HAVE BEEN RESOLVED. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. After that, just wait to see if you qualify. For more information on this process, visit theEligibility Decision Processpage. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. Calls are billed in one-minute increments. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. 23. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. SafeLink will provide access to 411 directory assistance through its underlying providers. You agree that SafeLink and its affiliates, agents, and its third-party representatives may, now or in the future, use any email address or the telephone number that you are assigned for your SafeLink Service, to contact you for any reason, regardless of whether you incur charges as a result. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). SafeLink customers have access to 911. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Data Usage ends when your data connection terminates. Click here to complete your eligibility application with the National Verifier. More Legal, Privacy Policy If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. 5. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. See additional terms below. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. nioh 2 obsidian samurai cheese;. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. 11. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. Please note that SafeLink does not participate in Premium SMS services or campaigns. Data Services for Unlimited Plans. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. 8. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. Residents of Tribal Lands are eligible for additional Lifeline discounts. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Unused minutes will not automatically carry over to the next month. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. Limitations of Service and Use of Equipment. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. Unauthorized Use of Service. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . The phone must not have any liquid or physical damage. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. Current income statement from an employer or paycheck stub. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. TracFone customer service will be available in English and Spanish. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. You will be redirected to your state's Lifeline online application form. Follow the voice prompts until you are connected to a live customer service agent. Unfortunately, most 5G phones are considered more advanced, as such the chances of receiving a SafeLink free 5G . Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND SAFELINK AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THERE WILL NOT BE A JURY TRIAL. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: 11. Data Services are not available in certain areas. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. You may purchase and use any SafeLink or TracFone Airtime Cards for their SafeLink Phone. You can also complete the Household Worksheet online (this worksheet will be released later this month.) Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. It may take 24 hours or more to update your address information. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). Data Cards do not triple. 17. Unlocking Policy c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. 6. It determines whether consumers are eligible for Lifeline. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. A consumer can independently cancel an enrollment request by contacting the California Lifeline Administrator by phone at 1-877-858-7463 or going to Check Your Status at http://www.CaliforniaLifeline.comThe cell phone company can also cancel an enrollment request. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. Affordable Connectivity Program (ACP). 9. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. SafeLink customers need to renew their eligibility for the LifeLine Program each year. When subsidized by the California Lifeline Program, this plan is free. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. What is the Affordable Connectivity Program? II. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. PLEASE NOTE: TracFone markets Double Minutes cards for TracFone users. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). You can submit applications and proof documents by mail to the address below. 6. Terms of Limited Warranty. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. Free or Discounted Phone** or SIM Card To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. Documentation of income or program participation may be required for enrollment. 688), Indian allotments, and Hawaiian Home Lands. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. The launch title of a group is the month and year that grouping received access to the NV. Documents sent to SafeLink will not be returned. Please call us first! (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. (b) The device must be in working condition. De-Prioritization.When on the T-Mobile network, you may be de-prioritized as compared to T-Mobile customers, and if more than 40GB of data is used, you may be further de-prioritized. You should not attempt to participate in Premium SMS campaigns unless it is a SafeLink authorized campaign. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Comcast email said there are three instances why my EBB application was not approved: 1. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. Therefore, there is no need to offer toll blocking service. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. P.O. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. SafeLink will also conduct recertification drives for each state according to its rules. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. 12. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. Minutes, texts, data and Service days do not have cash value and do not accumulate. You will find coverage maps on our website at tracfone.com. 3. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Free SIM Card To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. Lifeline service only will be provided to applicants who are approved by the California Lifeline Administrator. To watch short video modules on the NV, visit the Videos page. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. SafeLink may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud SafeLink or its customers. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. . If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party.

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