We went through them to go parasailing at our hotelwhich was AMAZING! Our team checks each review posted on the site disputed by our community as not meeting our. Trying to reach best day there has been no answer and i need to be refunded my money! Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. With 0 respect. Dont use them. This vacation was a nightmare. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The van was comfortable and the driver very good. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Nobody mentioned to bring driver license or extra money for the rental. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. The drivers both to and from the airport were very nice and friendly. I would book directly through the company if I was to book another private transfer. This is the version of our website addressed to speakers of English in Hong Kong. Worst company to work with. Muchas gracias por ponerse en contacto con nosotros. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. They are clearly in collusion with resort staff and the taxi drivers. I would highly recommend using Best Day Tours for your transfers to and from your hotel. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. Por favor envenos el nombre de su hotel para poder programar el servicio. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. They treat you like you are nobody. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. 08 Days. Do not deserve even 1 star rating. Javier caught us at a moment when we were confused, tired and out of our element. I want to confirm a transfer booked through American Airlines. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Dear guest, Then we went further and booked thru them to go to Chichen Itza. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. Great, fast service every time I have used them. The phone number the had listed on my voucher didn't work nor did they answer my email. It will be our pleasure to serve you. We confirmed the time with them several days before. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We flew into Cancun and stayed in Riviera Maya. Thank you very much for contacting us. how to we confirm our pickup. . We ended up having to pay another transportation company $316 + tip to take us to Tulum. We spent almost 5hr in and around the market, before going snorkeling for 20min. Absolutely terrible. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. They are clearly in collusion with resort staff and the taxi drivers. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. See Promotional Terms. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. Very easy to schedule and I'd use them again. I want to confirm a transfer booked through American Airlines. We had called a few days ahead to change our pick up time from the hotel. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. Yes Best Day Tours was the same as BD. Transfers back to the airport were another issue. They were excellent and gave us all the info we needed. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. The whole trip was wonderful except for our airport transfer both ways! With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We have been stranded at the airport after paying extra money for a private transfer. We were provided pictures of an almost new looking catamaran. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Yes Best Day Tours was the same as BD. They are worth it! About one block from your desired stop, pull the cord or press the bell tape next to the window. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. We booked our return trip before leaving for the hotel. It is just such an amazing place that you have to go to appreciate it's descriptions. Don't use BD experience for transportation between hotel and airport. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. So, we came down at 3 AM. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. The whole trip was wonderful except for our airport transfer both ways! Terrible customer service. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. What time will pick up be. No car seat as requested either. WestJet needs to find a different company to use. Thank you very much for contacting us. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We paid for everything up front. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. 45-90 minutes. how to we confirm our pickup. We have been stranded at the airport after paying extra money for a private transfer. We booked the tour to Cozumel at the best day counter in our hotel. We have used BD the last 3 years. All our drivers are bilingual, friendly and professional. Old people, children, babies in strollers, and even flight crews! BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. We we're praying to make it in one piece. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. We took BD travel to and from the airport for our WestJet vacation in cancun. Not sure? By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours (Enter less keywords for more results. After about a 35 minute wait our transportation finally arrived. Call (520) 792-9222 to schedule your ride. The toilets were dirty and hard to flush and smelled bad. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Finally, at 4 AM, I got on the phone and they actually looked into the issue. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm.

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