Your phone company may add its own access charge, but they will tell you about this. I have a foreign licence plate can I still register? Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. You receive the highest rate of mobility component of the Disability Living Allowance. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. I have read and accepted the terms and conditions. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. You can view receipts for payments for up to 6 months. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Nothing in these terms will affect those legal rights. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. However, we may close one of the Tunnels, usually at night, to carry out maintenance. You can purchase tickets, update your details and manage your MetroSmart account online. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Please have the bank sort code and account details to hand. What documents do I need as proof of eligibility? The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Payment will be made directly to the bank account from which the Direct Debit is taken. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. What is the maximum gross vehicle weight permitted in either of the tunnels? If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. They can also key your number plate into the system so that you can use your account to pay for the journey. Yes, it is a condition of issue that is strictly monitored. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Receipts are available for viewing and downloading up to 6 months after your journey. Take your form, a passport. Rail. The loans are still being paid and will not be paid off until 2048. The toll fee will be deducted from your T-FLOW account. Exceeding the speed limit is the only endorsable offence under the byelaws. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. The documents you should supply are: Step 1. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. The tour will take approx two hours. You are over 65 and receive the highest rate of Attendance Allowance. The discount is allocated to your T-FLOW account. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. your V5C vehicle registration form showing the vehicle is registered to your address. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. -If you change your nominated vehicle you must let us know by calling. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. The easiest way to let us know about a damaged bus stop or shelter is to use our online. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. T-FLOW is available for all vehicle classes and removes the need for cash. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. To request a receipt, please have your card payment details available and click here. The Resident Concession is only available for personal use. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. The easiest way to apply for Merseylink membership is online here. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. For maximum convenience we recommend fixed monthly Direct Debit payments to your Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. ICICI Bank - Home. Select the Payments option followed by Request Refund. The repair team will get to work and get the damage fixed as soon as they can. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Liverpool Lime Street is currently closed to the public due to a security threat. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Penalty surcharge 60. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. What if I dont want to register my vehicle for T-FLOW? Step 2. You will be asked to enter you card numbers, expiry date and year. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. If you wish to change your nominated vehicle please call 0151 330 1004. You hold a Disabled Persons (Blue) Parking badge However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Check out some of our frequently asked questions online. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. Penalty surcharge 60, 200 per hour. Our telephone number is 0151 330 1004. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. You can appeal within one month of the date of your decision outcome. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. We will refund any payments you have made to your Account. Mersey Tunnels Fast Tag top up and account queries. or All applicants must have a disability that is considered permanent, longer than 12 months. This application provides the best possible management for your Mersey Tunnels Fast Tag. We aim to have normal service resumed as swiftly as possible. rengiyuu lemon wattpad art house films. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). or pay for any additional journeys by cash or card. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. T&C apply. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. To request a receipt, please have your card payment details available and click here. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. We are sorry for any inconvenience caused. Share Your Details. What happens if I need to make more than my planned journeys? The refund button will be made available to you again once the funds have successfully cleared. You may appeal within one month of the date of your decision outcome. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Minimum charge one hour. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. To update, visit bit.ly/3GgiZ2h . I have registered my plate on line and it wont read. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Merseytravel is committed to processing your personal information in a clear and transparent way. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. What happens if I change my vehicle or it is stolen? As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Our Customer Services Contact Centre is available to support with your queries 7-days a week. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Can I ride my bicycle through the tunnel? Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. We are sorry for any inconvenience caused. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. The toll fee will be deducted from your T-FLOW account. Anything above that weight may still travel subject to prior approval based on a load calculation basis. . Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. The maximum fine for breach of a byelaw is 1,000. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Merseytravel reserves the right to refuse any incomplete Application. When will I receive my new allocation of journeys in my account? You must carry your personal identity pass and be travelling in your nominated vehicle. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. We recommend that you check the rules for the type of ticket you hold before making a claim. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post).

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